Is this what accountability looks like in your team?
Some leadership teams jump straight to blame-shifting and finger-pointing when things go wrong. However, the problems often come from the top with the day-to-day act of setting clear expectations and operational instructions.
I help my clients create an Accountability Chart for the whole company, which defines the core functions of the business, everyone’s role in them, and sets out in no uncertain terms exactly what’s expected from all staff.
This is especially important when teams are working remotely, and responsibility can slip through the cracks of a Zoom call.
With this tool in place, accountability happens naturally. The expectations of the leadership team are clear, priorities are clear, and communication is clear.
Sure, things will still go wrong, but the Accountability Chart highlights any breakdowns in communication, so the company as a whole can learn from mistakes.
Have you seen the damaging kind of accountability play out in the workplace? Let me know in the comments below.
If you would like to see the power of the Accountability Chart in action, come along to my upcoming Boardroom Insights lunch. Link in the comments below.
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