Do you believe that the customer is always right – no matter what?
I get where the sentiment comes from, but the customer doesn’t always need to be right or know their best outcome.
Our goal is to provide a consistently good experience where the customer’s needs are met, any limitations are clear, and we haven’t broken the business to make things happen.
Where the wheels fall off is where people treat customers like an idiot and make them feel like any issues are their fault.
For me, the customer isn’t always right, but they always have the right to be treated with respect.
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